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Customer portal

 Create a trigger campaign you need to send with CC and Copy its campaign ID. 

Triggered emails are an effective tool for you to build a relationship with your customers. They need only be set up once, after which everything is an automated flow. In this article, we will cover the stepwise process of setting up (and testing) a trigger email campaign.  

 option. Preview the header in the above inbox preview. Enter the 

 to set up a trigger campaign on certain actions or events recorded in your platform. Click on 

Review and test your campaign. To test, click on 

For campaigns with personalization, check details of personalized fields. Click ‘Change’ to make corrections.

With your campaign setup all complete, click on 

. This activates the campaign so it will be sent in response to trigger events.   

to complete setting up steps in the trigger app you chose and copy campaign ID. The campaign will be triggered based on actions or events recorded in your platform.

    Create a journey with trigger as API/Webhook



Select Trigger "API and Integrations" and platform to trigger journey "API/Webhook"

Drag the "Webhook" block from left side action and panel and map it with the trigger. 


Click on the Webhook block to setup the webhook.

Below is sample copy of the email received  -

Journey

Journey articles

How to send CC field using Journey