How to view the Journey Dashboard?
Step 1: Got to Journey from the left navigation menu
Step 2: Click on any published journey from the journey listing page to view the dashboard
1. Overview
Contacts overview
Contacts added
The total number of contacts added to the journey
Contacts active
The total number of contacts that are currently part of the journey.
Contacts completed
The total number of contacts who completed the journey
Contacts failed
The total number of contacts for whom the journey failed for reasons like bounces, unsubscribes, limit exhaustion, etc
Orders (if Shopify Integration is enabled)
Number of orders placed
Journey summary and Campaigns performance
The journey summary aggregates the metrics for all the campaigns present in the journey and campaign metrics showcase the metrics of the particular campaign
Please find below the definitions of the metrics
Scheduled
It's the number of emails sent in the campaign. The emails which are set to be sent at some time in the future
The count would be tentative in case a list/dynamic segment is selected.
Sent
It's the total number of emails sent.
Sent %: Emails Sent / Emails Scheduled.
Delivered
It's the total number of emails that were delivered to the recipients.
Delivery % : Emails Delivered / Emails Sent.
Open
It's the number of unique recipients who have opened.
Open Rate: Emails Opened / Emails Delivered.
Clicks
It's the number of recipients who ‘click’ on at least one link.
Click to Open Rate : Clicks / Opens
Submission
It's the number of recipients who submitted the form in the email.
Submission Rate : Submissions / Opens
Bounce
It's the number of hard and soft bounces from the recipient list.
Bounce Rate: Bounces / Emails Sent
Unsubscribe
It's the number of contacts who have unsubscribed (from your list).
Unsubscribe Rate: Unsubscribes / Emails Delivered
Blocked
It's the number of contacts that were not sent an email because they unsubscribed or got bounced in the past.
Blocked %: Emails Blocked / Emails Scheduled
Actions
When the journey is published
Pause
- This will pause the journey and you'll have an option to select what happens to the active contacts in the journey
- Option - 1: Already enrolled contacts will stop at their current stage in the Journey
- Option - 2: Already enrolled contacts will continue through the Journey
- No new contacts will be added to the journey
- A journey once paused can be resumed again
Preview
- This will open the journey builder in read-only mode
Duplicate
- This will duplicate the selected journey
Cancel
- This will cancel the journey and you'll have an option to select what happens to the active contacts in the journey
- Option - 1: Already enrolled contacts will stop at their current stage in the Journey
- Option - 2: Already enrolled contacts will continue through the Journey
- No new contacts will be added to the journey
- A journey once canceled cannot be resumed again. If you wish to resume the journey in the future, please use pause instead.
Date filter
- This will provide you with the ability to filter the journey statistics between the dates as per your requirement
Export
- This will provide you with an option to export the data shown in the dashboard to a .CSV file
- Journey summary
- Contact summary
- Campaign performance
- Shopify orders (if Shopify integration is enabled)
Enroll
- This will provide you with an option to enroll existing contacts or upload new contacts via CSV or API into the journey
When the journey is paused
Resume
- This will resume the journey and new contacts will start getting enrolled
Edit
- This will provide you with an option to edit any existing journey. Please note that the journey needs to be paused for the edit option to be available.
Test
- This will provide you with the ability to test the journey
Preview
- This will open the journey builder in read-only mode
Duplicate
- This will duplicate the selected journey
Cancel
- This will cancel the journey and you'll have an option to select what happens to the active contacts in the journey
- Option - 1: Already enrolled contacts will stop at their current stage in the Journey
- Option - 2: Already enrolled contacts will continue through the Journey
- No new contacts will be added to the journey
- A journey once paused cannot be resumed again. If you'd wish to resume the journey in the future, please use pause instead.
2. Activity logs
2.1 Trigger log
- A log of all the triggers used for the journey and their summary stats
2.2 Contacts log
- A log of the last 100 contacts for whom the journey is completed/failed