In this article, we will cover -

  • How to download a list of contacts who have unsubscribed from certain email type(s).
  • How to view un-subscriber count by email type.

Click here to learn more about email types.

Download list of un-subscribers

Step 1- Go to contacts from the vertical menu on the left.

Step 2- Click on the three dots icon besides Add contacts CTA>Download suppression list

You can download a list of contacts who have unsubscribed from individual email types here.


View un-subscriber count by email type

Step 1- Go to contacts tab from the vertical menu on the left.

Step 2- Clicked on unsubscribed (count)

Note: Un-subscriber count on contacts dashboard= Number of distinct contacts who have unsubscribed from at least one email type + number of contacts who have unsubscribed from all emails (i.e fully unsubscribed)

You can view the un-subscriber split by email type here

Note: A contact can be unsubscribed from more than one email type(s)