Add and Manage Users on Your Mailmodo Account
Last updated December 17, 2024
In this article, we’ll show you how to invite people to join your Mailmodo account and set up their permissions.
Whether you’re a marketing agency handling multiple clients, an organization with multiple email marketing contributors, or a small business owner who needs different access for developers and teammates, Mailmodo makes collaboration easy.
You can invite users to your Mailmodo account with specific permissions, all without sharing your login details.
Things to Know Before You Start
- Only the Primary User or users with Full Access can add team members and configure their permissions.
- To learn more about access levels, read the section below.
Types of Users in Mailmodo
There are two types of users you can add to your Mailmodo account:
- Full Access Users: Can perform all actions in the account.
- Limited Access Users: Cannot perform the following actions:
- Downloading contacts
- Managing team members
- Managing API keys
You can assign access levels when inviting a user.
Team Member Limits Based on Plans
| Plan Name | Number of Team Members |
| Lite | 1 Team Member |
| Pro | 3 Team Members |
| Max | 5 Team Members |
The number of team members depends on your plan. You can check the updated limits on the Pricing Plans page
How to Add a Team Member to Your Account
Step 1: Go to Settings → Team Members
Step 2: Click on “Add Team Member”
Step 3: Enter the team member’s email address and set their permissions
Step 4: Click “Send Invite on Email”
Step 5: The team member will receive an email with an invitation link.
- They must click “Accept Invite & Join Team“
- The link will expire after 7 days, but you can always resend it
- Once the team member accepts the invitation, they will be added to your account
If the invitee’s email is already associated with another Mailmodo account, they will not need to set a new password. They can log in with their existing credentials.
Switching Between Accounts:
A team member can be part of multiple Mailmodo accounts and switch seamlessly between them.
How to Edit a User's Permissions
To change a user’s access level, delete the user and re-invite them with updated permissions
How to Resend or Delete an Invite
- Go to Settings → Team Members
- Next to the pending invite, click:
- “Resend” to resend the invitation email
- “Delete” to revoke the invitation
Once cancelled, the invitation link will become invalid.
Note:
- The Primary User (the first registered user) cannot be deleted
- Invited users cannot delete themselves
FAQs
Can I see if someone has rejected my invite?
No. Invites remain in the “Pending” status until accepted. If the link expires after 48 hours, the invitation can be considered as not accepted.