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Help CenterJourneyBest Practices and FAQsHow to re enroll contacts more than once into a Journey?

How to re enroll contacts more than once into a Journey?

Last updated February 8, 2024

This article provides you with a step-by-step guide for allowing contacts to go through the journey multiple times

This will be useful in sending cart abandonment emails, post-purchase emails (reorder, recommendation, feedback, etc), or updating profile information, etc., as often as the contact qualifies the criteria set in a journey.

Note - 


A contact can be added to a journey up to a maximum of 50 times within 30 days

Step 1: In the journey builder, click on the Settings icon on the top right.

Screenshot 2024-01-23 at 11.19.28 AM

Step 2: Contacts entry to journey will be selected as Only once by default for all the journies. You can choose More than once and click Save for the contacts to be able to go through the journies multiple times.

Screenshot 2024-01-23 at 11.20.50 AM

Please enable the "Don't allow exist..." checkbox above if don't want the contacts currently present in the journey to be enrolled again

That's it. You're all set! Now the contacts will be enrolled in the journey as many times as they qualify the criteria set in the journey

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