How to enroll contacts more than once into a Journey?
Last updated November 7, 2024
This article provides you with a step-by-step guide for allowing contacts to go through the journey multiple times
You can choose the one-time enrollment option for onboarding journeys. The multi-enrollment option can be used for journeys created for cart abandonment reminders or order-placed campaigns.
Note -
A contact can be added to a journey up to a maximum of 50 times within 30 days
Step 1: In the journey builder, click on the Settings icon on the top right.
Step 2: Contacts entry to journey will be selected as Only once by default for all the journies. You can choose More than once and click Save for the contacts to be able to go through the journies multiple times.
Please enable the "Don't allow multiple..." checkbox above if don't want the contacts currently active in the journey to be enrolled again.
That's it. You're all set! Now the contacts will be enrolled in the journey as many times as they qualify the criteria set in the journey