Help CenterJourneyAnalyze your journey performanceHow to analyze the performance and preview the journey flows?

How to analyze the performance and preview the journey flows?

Last updated February 5, 2024

How to Preview a Journey?

From Journey Landing Page

  • Select Preview from the overflow menu 

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From Journey Dashboard

  • Select Preview from the overflow menu
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Understanding Journey Preview

Triggers

How to analyze the performance and preview the journey flows?

Enrolled

  • The number of contacts enrolled in the journey will be shown on all the triggers

Actions

Send campaign

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Sent email

  • The number of emails that were sent.
  • Sent %: Emails Sent / Emails Scheduled

Delivered 

  • The number of emails that were delivered to the recipients.
  • Delivery %: Emails Delivered / Emails Sent

Bounces

  • The number of contacts who did not receive the campaigns due to nonexistent email addresses, recipient's full inbox, or other reasons.
  • Bounce Rate: Bounces / Emails Sent

View detailed send campaign data

  • Click on the Send campaign step to view detailed data in the right panel

Webhook

Success

  • The number of webhook requests that have received a successful 200 response

Failed

  • The number of webhook requests that have not received a successful response

Add contact to a list, Update contact property, and Exit journey

Completed

  • The number of contacts who have successfully completed the specific step of the journey 

Delays

Wait for time period and Wait till specific time

Waiting

The number of contacts waiting at the specific step of the journey

Completed

The number of contacts who've completed the specific step of the journey

Wait for an event

Yes

The number of contacts who have performed the event

No

The number of contacts who have not performed the event

Waiting 

The number of contacts who are waiting at the event occurrence step of the journey

Conditions

Opened

AMP

The number of contacts opening the interactive AMP email

HTML

The number of contacts opening the standard HTML email

No

The number of contacts who did not open the email

Waiting

The number of contacts who are waiting at the specific step of the journey

Yes

The number of contacts who have opened either AMP or HTML email

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Clicked and Submitted

Waiting

The number of contacts who are waiting at the specific step of the journey

Contact property, List/Segment membership, and Custom event condition

Yes

The number of contacts who qualified for the specified condition 

No

The number of contacts who didn't qualify for the specified condition

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