Not receiving email from one sender (Google Workspace)
Last updated June 28, 2024
If you or your users aren’t receiving email from a particular sender, try the steps in this article.
Check if the email was delivered to Google
As an administrator, you can find missing messages using Email Log Search. If a message was delivered to Google’s server, the tool will let you know of its whereabouts for up to 30 days.
- Your current account, vipin@mailmodo.com, might not have permission to do these steps. To continue, make sure you're signed in to an administrator account. Learn more
- In the Admin console, go to Menu Reporting Email Log Search.
- Next to Date, select a date range from the list.
- In the search fields, enter any information you have and click Search.
- Under Subject (or Message ID), click any of the subjects to see message details and delivery status.
- If your missing message is listed but you still can’t find it, try these common fixes for missing messages .
- If you don’t see anything about the message, it wasn’t delivered to Google’s servers. In this case, contact the message sender.
For detailed information about Email Log Search:
Write to us on support@mailmodo.com
If the missing message never reached Google’s servers, contact the message sender and ask them to find out what happened to the message. Ask the sender to:
- Check their Sent Mail and Drafts. If the email isn't there, they might have deleted it before they sent it.
- Check to see if they got a delivery error (bounce) message. Wait a few hours to see if they get a delivery error message.
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