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Not receiving email from one sender (Google Workspace)

Last updated June 28, 2024

If you or your users aren’t receiving email from a particular sender, try the steps in this article.

Check if the email was delivered to Google

As an administrator, you can find missing messages using Email Log Search. If a message was delivered to Google’s server, the tool will let you know of its whereabouts for up to 30 days.

  1. Your current account,, might not have permission to do these steps. To continue, make sure you're signed in to an administrator account Learn more 
  2. In the Admin console, go to Menu   Reporting Email Log Search.
  3. Next to Date, select a date range from the list.
  4. In the search fields, enter any information you have and click Search.
  5. Under Subject (or Message ID), click any of the subjects to see message details and delivery status.
  • If your missing message is listed but you still can’t find it, try these  common fixes for missing messages .
  • If you don’t see anything about the message, it wasn’t delivered to Google’s servers. In this case, contact the message sender.

For detailed information about Email Log Search:

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If the missing message never reached Google’s servers, contact the message sender and ask them to find out what happened to the message. Ask the sender to:

  • Check their Sent Mail and Drafts. If the email isn't there, they might have deleted it before they sent it.
  • Check to see if they got a delivery error (bounce) message. Wait a few hours to see if they get a delivery error message.

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