What are email credits in your account ?

Email credits are the number of emails you can send in a month based on your billing plan. Every email sent out uses one email credit. 

An email credit is used for every mail sent during bulk campaigns, trigger campaigns, and journeys. Test mails or test campaigns do not use any email credits. 

The number of email credits you get depends on the plan you get. Mails sent after email credits are exhausted get counted as overages and have an additional charge. 

At any point of time, you can check your email credits balance in the following manner:

Step 1: Go to Settings.

Step 2: Then, go to Plans & Billing

Your current plan, remaining email credits, daily sending limit and date of renewal are all displayed here.  

Note: Cancelling an ongoing campaign will not result in reversal of email credits. Please contact support for the same.